SOPs

The Way We Amaze

Stanard Operating Procedures

The sacred scrolls of duty, where each role is a note in the symphony of excellence, harmonizing to create a masterpiece of service

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IS.230.20.002.MM.SP – Personalizar – Huésped conocido -Afinar agendas

IS.230.20.002.MM.SP – Personalizar – Huésped conocido -Afinar agendas

IS.230.20.003.MM.EN – Personalizing – Known Guest – Refine requeriments

IS.230.20.003.MM.EN – Personalizing – Known Guest – Refine requeriments

IS.230.20.003.MM.FR – Personnaliser – Invités connus- Affiner les exigences

IS.230.20.003.MM.FR – Personnaliser – Invités connus- Affiner les exigences

IS.230.20.003.MM.SP – Personalizar- Huésped conocido – Refinar requerimientos

IS.230.20.003.MM.SP – Personalizar- Huésped conocido – Refinar requerimientos

IS.230.30.001.MM.EN – Personalizing- Detailed Advice – Recommendations F&B

IS.230.30.001.MM.EN – Personalizing- Detailed Advice – Recommendations F&B

IS.230.30.001.MM.FR – Personnaliser- Conseils détaillés – Recommandations C-et-B

IS.230.30.001.MM.FR – Personnaliser- Conseils détaillés – Recommandations C-et-B

IS.230.30.001.MM.SP – Personalizar- Asesoría – Recomendaciones AyB

IS.230.30.001.MM.SP – Personalizar- Asesoría – Recomendaciones AyB

IS.230.30.002.XM.EN – Personalizing – Detailed Advise – Guest Prevention

IS.230.30.002.XM.EN – Personalizing – Detailed Advise – Guest Prevention

IS.230.30.002.XM.FR- Personnaliser – Conseils détaillés- Interdire les invités

IS.230.30.002.XM.FR- Personnaliser – Conseils détaillés- Interdire les invités

IS.230.30.002.XM.SP – Personalizar – Asesoría- Vetar actividades

IS.230.30.002.XM.SP – Personalizar – Asesoría- Vetar actividades

IS.230.30.003.MM.EN -Personalizing- Detailed Advice – Confirmed agendas

IS.230.30.003.MM.EN -Personalizing- Detailed Advice – Confirmed agendas

IS.230.30.003.MM.FR -Personnaliser- Conseils détaillés-Agendas confirmés

IS.230.30.003.MM.FR -Personnaliser- Conseils détaillés-Agendas confirmés

IS.230.30.003.MM.SP -Personalizar- Asesoría – Agendas confirmadas

IS.230.30.003.MM.SP -Personalizar- Asesoría – Agendas confirmadas

IS.230.30.004.MM.EN – Personalizing-Detailed Advice – F&B menus

IS.230.30.004.MM.EN – Personalizing-Detailed Advice – F&B menus

IS.230.30.004.MM.FR – Personnaliser-Conseils détaillés – Menus de plats et de boissons

IS.230.30.004.MM.FR – Personnaliser-Conseils détaillés – Menus de plats et de boissons

IS.230.30.004.MM.SP – Personalizar-Asesoria – Menus de AyB

IS.230.30.004.MM.SP – Personalizar-Asesoria – Menus de AyB

IS.230.40.001.MM.EN – Personalizing- Pre-arrival- Internal comms

IS.230.40.001.MM.EN – Personalizing- Pre-arrival- Internal comms

IS.230.40.001.MM.FR – Personnaliser- Avant l’arrivée- Communication interne

IS.230.40.001.MM.FR – Personnaliser- Avant l’arrivée- Communication interne

IS.230.40.001.MM.SP – Personalizar- Pre-arribo- Comunicación interna

IS.230.40.001.MM.SP – Personalizar- Pre-arribo- Comunicación interna

IS.230.40.002.1 SM.EN – Personalizing – Pre-arrival- Guest comms

IS.230.40.002.1 SM.EN – Personalizing – Pre-arrival- Guest comms

IS.230.40.002.1 SM.FR – Personnaliser – Avant l’arrivée- Comms avec les invités

IS.230.40.002.1 SM.FR – Personnaliser – Avant l’arrivée- Comms avec les invités

IS.230.40.002.1 SM.SP – Personalizar – Pre-arribo- Comunicación c/ huésped

IS.230.40.002.1 SM.SP – Personalizar – Pre-arribo- Comunicación c/ huésped

IS.230.40.003.MM.EN – Personalizing – Pre-arrival-Procurement

IS.230.40.003.MM.EN – Personalizing – Pre-arrival-Procurement

IS.230.40.003.MM.FR – Personnaliser – Avant l’arrivée- Approvisionnement

IS.230.40.003.MM.FR – Personnaliser – Avant l’arrivée- Approvisionnement

IS.230.40.003.MM.SP – Personalizar – Pre-arribo -Abastecimiento

IS.230.40.003.MM.SP – Personalizar – Pre-arribo -Abastecimiento

IS.230.40.004.MM.EN – Personalizing – Pre- Arrival- BEO&Logistics

IS.230.40.004.MM.EN – Personalizing – Pre- Arrival- BEO&Logistics

IS.230.40.004.MM.FR – Personnaliser – Avant l’arrivée- Cd’ÉB & Logistique

IS.230.40.004.MM.FR – Personnaliser – Avant l’arrivée- Cd’ÉB & Logistique

IS.230.40.004.MM.SP – Personalizar – Pre- Arribo- BEO & Logística

IS.230.40.004.MM.SP – Personalizar – Pre- Arribo- BEO & Logística

IS.230.40.005.MM.EN – Personalizing – pre-arrival- Rediness review

IS.230.40.005.MM.EN – Personalizing – pre-arrival- Rediness review

IS.230.40.005.MM.FR – Personnaliser – Avant l’arrivée- Revoir de l’état de préparation

IS.230.40.005.MM.FR – Personnaliser – Avant l’arrivée- Revoir de l’état de préparation

IS.230.40.005.MM.SP – Personalizar – Pre-arribo- Revisión todo listo

IS.230.40.005.MM.SP – Personalizar – Pre-arribo- Revisión todo listo

IS.240.10.001.XM.EN – Stay – Arrival – Port confirmations

IS.240.10.001.XM.EN – Stay – Arrival – Port confirmations

IS.240.10.001.XM.FR – Séjour – Arrivée -Confirmations de port

IS.240.10.001.XM.FR – Séjour – Arrivée -Confirmations de port

IS.240.10.001.XM.SP – Visitar- Arribo- Confirmaciones de puerto

IS.240.10.001.XM.SP – Visitar- Arribo- Confirmaciones de puerto

IS.240.10.002.BT.EN – Stay- Arrival- Vehicle & amenities

IS.240.10.002.BT.EN – Stay- Arrival- Vehicle & amenities

IS.240.10.002.BT.FR – Séjour- Arrivée- Véhicule et équipements

IS.240.10.002.BT.FR – Séjour- Arrivée- Véhicule et équipements

IS.240.10.002.BT.SP – Visitar- Arribo-Amenidades del Vehículo

IS.240.10.002.BT.SP – Visitar- Arribo-Amenidades del Vehículo

IS.240.20.001.XM.EN – Stay- Transfer- Pickup&luggages

IS.240.20.001.XM.EN – Stay- Transfer- Pickup&luggages

IS.240.20.001.XM.FR – Stay- Transfert- Récupérer invités et bagages

IS.240.20.001.XM.FR – Stay- Transfert- Récupérer invités et bagages

IS.240.20.001.XM.SP- Visitar- Transferencia- Recoger huésped y equipaje

IS.240.20.001.XM.SP- Visitar- Transferencia- Recoger huésped y equipaje

IS.240.20.002.XM.EN – Stay – Transfer – Conversation & ETA

IS.240.20.002.XM.EN – Stay – Transfer – Conversation & ETA

IS.240.20.002.XM.FR – Séjour – Transfert – Conversation et heure d’arrivée estimée

IS.240.20.002.XM.FR – Séjour – Transfert – Conversation et heure d’arrivée estimée

IS.240.20.002.XM.SP- Visitar – Transferencia – Conversación TEA

IS.240.20.002.XM.SP- Visitar – Transferencia – Conversación TEA

IS.240.20.003.XM.EN – Stay – Transfer – Share ETA

IS.240.20.003.XM.EN – Stay – Transfer – Share ETA

IS.240.20.003.XM.FR – Séjour – Transfert- Partager l’heure d’arrivée estimée

IS.240.20.003.XM.FR – Séjour – Transfert- Partager l’heure d’arrivée estimée

IS.240.20.003.XM.SP- Visitar – Transferencia- Compartir el TEA

IS.240.20.003.XM.SP- Visitar – Transferencia- Compartir el TEA

IS.240.30.001.MM.EN- Stay- Welcome- Ceremony

IS.240.30.001.MM.EN- Stay- Welcome- Ceremony

IS.240.30.001.MM.FR – Séjour-Bienvenu- Cérémonie

IS.240.30.001.MM.FR – Séjour-Bienvenu- Cérémonie

IS.240.30.001.MM.SP – Visitar- Bienvenida- Ceremonia

IS.240.30.001.MM.SP – Visitar- Bienvenida- Ceremonia

IS.240.30.002.MM.EN- Stay – Welcome- Check in

IS.240.30.002.MM.EN- Stay – Welcome- Check in

IS.240.30.002.MM.FR – Séjour – Bienvenu- Enregistrement

IS.240.30.002.MM.FR – Séjour – Bienvenu- Enregistrement

IS.240.30.002.MM.SP – Visitar – Bienvenida- Check in

IS.240.30.002.MM.SP – Visitar – Bienvenida- Check in

IS.240.30.003.BT.EN -Stay- Welcome- Aroma selection

IS.240.30.003.BT.EN -Stay- Welcome- Aroma selection

IS.240.30.003.BT.FR -Séjour- Bienvenu- Sélection d’arômes

IS.240.30.003.BT.FR -Séjour- Bienvenu- Sélection d’arômes

IS.240.30.003.BT.SP -Visitar- Bienvenida- Selección de aromas

IS.240.30.003.BT.SP -Visitar- Bienvenida- Selección de aromas

IS.240.30.004.MM.EN – Stay – Welcome- Maison tour

IS.240.30.004.MM.EN – Stay – Welcome- Maison tour

IS.240.30.004.MM.FR – Séjour – Bienvenu- Visite de la maison

IS.240.30.004.MM.FR – Séjour – Bienvenu- Visite de la maison

IS.240.30.004.MM.SP – Visitar – Bienvenida-Recorrido de la mansión

IS.240.30.004.MM.SP – Visitar – Bienvenida-Recorrido de la mansión

IS.240.30.005.HK.EN – Stay- Welcome- Luggage handing

IS.240.30.005.HK.EN – Stay- Welcome- Luggage handing

IS.240.30.005.HK.FR – Séjour- Bienvenu- Manutention des bagages

IS.240.30.005.HK.FR – Séjour- Bienvenu- Manutention des bagages

IS.240.30.005.HK.SP – Visitar- BIenvenida- Manejo de equipaje

IS.240.30.005.HK.SP – Visitar- BIenvenida- Manejo de equipaje

IS.240.40.001.MM.EN – Stay – Maison manager – Guest Intelligence

IS.240.40.001.MM.EN – Stay – Maison manager – Guest Intelligence

IS.240.40.001.MM.FR – Séjour – Responsable de Maison – Renseignements sur les invités

IS.240.40.001.MM.FR – Séjour – Responsable de Maison – Renseignements sur les invités

IS.240.40.001.MM.SP – Visitar – Maison manager – Inteligencia del huésped

IS.240.40.001.MM.SP – Visitar – Maison manager – Inteligencia del huésped

IS.240.40.002.MM.EN – Stay – Maison Manager- Communication

IS.240.40.002.MM.EN – Stay – Maison Manager- Communication

IS.240.40.002.MM.FR – Séjour – Responsable de Maison- Communication avec l’invité

IS.240.40.002.MM.FR – Séjour – Responsable de Maison- Communication avec l’invité

IS.240.40.002.MM.SP – Visitar – Maison Manager- Comunicación c/ huésped

IS.240.40.002.MM.SP – Visitar – Maison Manager- Comunicación c/ huésped

IS.240.40.003.MM.EN – Stay- Maison Manager – Team coordinator

IS.240.40.003.MM.EN – Stay- Maison Manager – Team coordinator

IS.240.40.003.MM.FR – Séjour- Responsable de Maison – Coordination d’équipe

IS.240.40.003.MM.FR – Séjour- Responsable de Maison – Coordination d’équipe

IS.240.40.003.MM.SP – Visitar- Maison Manager – Coordinación del equipo

IS.240.40.003.MM.SP – Visitar- Maison Manager – Coordinación del equipo

IS.240.40.004.MM.EN – Stay – Maison manager – Responding to change

IS.240.40.004.MM.EN – Stay – Maison manager – Responding to change

IS.240.40.004.MM.FR – Séjour – Responsable de Maison – Réagir au changement

IS.240.40.004.MM.FR – Séjour – Responsable de Maison – Réagir au changement

IS.240.40.004.MM.SP -Visitar – Maison manager – Respondiendo al cambio

IS.240.40.004.MM.SP -Visitar – Maison manager – Respondiendo al cambio

IS.240.40.005.MM.EN -Stay- Maison Manager- Maison Administration

IS.240.40.005.MM.EN -Stay- Maison Manager- Maison Administration

IS.240.40.005.MM.FR -Séjour- Responsable de Maison- Administration de la maison

IS.240.40.005.MM.FR -Séjour- Responsable de Maison- Administration de la maison

IS.240.40.005.MM.SP -Visitar- Maison Manager- Administración de la mansión

IS.240.40.005.MM.SP -Visitar- Maison Manager- Administración de la mansión

IS.240.50.001.XM.EN – Stay – Experiences- Guest Communication

IS.240.50.001.XM.EN – Stay – Experiences- Guest Communication

IS.240.50.001.XM.FR – Séjour – Expériences- Communication avec l’invité

IS.240.50.001.XM.FR – Séjour – Expériences- Communication avec l’invité

IS.240.50.001.XM.SP – Visitar – Experiencias- Comunicación c/ huésped

IS.240.50.001.XM.SP – Visitar – Experiencias- Comunicación c/ huésped

IS.240.50.002.XM.EN – Stay – Experiences- Experiences Delivery

IS.240.50.002.XM.EN – Stay – Experiences- Experiences Delivery

IS.240.50.002.XM.FR – Séjour – Expériences- Livraison d’expérience

IS.240.50.002.XM.FR – Séjour – Expériences- Livraison d’expérience

IS.240.50.002.XM.SP – Visitar- Experiencias- Entrega de Experiencias

IS.240.50.002.XM.SP – Visitar- Experiencias- Entrega de Experiencias

IS.240.50.003.XM.EN – Stay – Experiences – Vendor Mgmt

IS.240.50.003.XM.EN – Stay – Experiences – Vendor Mgmt

IS.240.50.003.XM.FR – Séjour – Expériences – Gestion des fournisseurs

IS.240.50.003.XM.FR – Séjour – Expériences – Gestion des fournisseurs

IS.240.50.003.XM.SP – Visitar- Experiencias -Gestión de proveedores

IS.240.50.003.XM.SP – Visitar- Experiencias -Gestión de proveedores

IS.240.60.001.FB.EN – Stay – Food&Beverage- Menu Planning

IS.240.60.001.FB.EN – Stay – Food&Beverage- Menu Planning

IS.240.60.001.FB.FR – Séjour – Alimentation-boissons- Planification des menus

IS.240.60.001.FB.FR – Séjour – Alimentation-boissons- Planification des menus

IS.240.60.001.FB.SP – Visitar- Alimentos & Bebidas- Planificación de menú

IS.240.60.001.FB.SP – Visitar- Alimentos & Bebidas- Planificación de menú

IS.240.60.002.FB.EN – Stay -Food&Beverage- Food Cooking

IS.240.60.002.FB.EN – Stay -Food&Beverage- Food Cooking

IS.240.60.002.FB.FR – Séjour -Alimentation-boissons- Cuisine

IS.240.60.002.FB.FR – Séjour -Alimentation-boissons- Cuisine

IS.240.60.002.FB.SP – Visitar -Alimentos & Bebidas- Cocinar los alimentos

IS.240.60.002.FB.SP – Visitar -Alimentos & Bebidas- Cocinar los alimentos

IS.240.60.003.FB.EN – Stay -Food&Beverage-Experience Delivery

IS.240.60.003.FB.EN – Stay -Food&Beverage-Experience Delivery

IS.240.60.003.FB.FR – Séjour -Alimentation-boissons-Livraison d’expérience

IS.240.60.003.FB.FR – Séjour -Alimentation-boissons-Livraison d’expérience

IS.240.60.003.FB.SP – Visitar-Alimentos & Bebidas-Entregar la Experiencia

IS.240.60.003.FB.SP – Visitar-Alimentos & Bebidas-Entregar la Experiencia

IS.240.60.004.FB.EN- Stay -Food&Beverage-Sparking Kitchen

IS.240.60.004.FB.EN- Stay -Food&Beverage-Sparking Kitchen

IS.240.60.004.FB.FR – Séjour -Alimentation-boissons-Cuisine impeccable

IS.240.60.004.FB.FR – Séjour -Alimentation-boissons-Cuisine impeccable

IS.240.60.004.FB.SP – Visitar -Alimentos&Bebidas-Cocina reluciente

IS.240.60.004.FB.SP – Visitar -Alimentos&Bebidas-Cocina reluciente

IS.240.70.001.BT.EN – Stay – Butler – Guest communications

IS.240.70.001.BT.EN – Stay – Butler – Guest communications

IS.240.70.001.BT.FR – Séjour – Majordome – Comms avec les Invités

IS.240.70.001.BT.FR – Séjour – Majordome – Comms avec les Invités

IS.240.70.001.BT.SP – Visitar – Mayordomía – Comunicación c/ huésped

IS.240.70.001.BT.SP – Visitar – Mayordomía – Comunicación c/ huésped

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