SOPs

The Way We Amaze

Stanard Operating Procedures

The sacred scrolls of duty, where each role is a note in the symphony of excellence, harmonizing to create a masterpiece of service

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300.10. Luxury Books

300.10. Luxury Books

300.20. POLICIES

300.20. POLICIES

Hidden retreat team roles & responsibilities

Hidden retreat team roles & responsibilities

IS.0.0.Learners Journey

IS.0.0.Learners Journey

IS.200.EN – General – General

IS.200.EN – General – General

IS.210.10.001.XM.EN – Inspiring – Inspired – New experience

IS.210.10.001.XM.EN – Inspiring – Inspired – New experience

IS.210.10.001.XM.FR – Inspirer – Inspiré – Nouvelle expérience

IS.210.10.001.XM.FR – Inspirer – Inspiré – Nouvelle expérience

IS.210.10.001.XM.SP – Inspirar – Inspirado – Nueva experiencia

IS.210.10.001.XM.SP – Inspirar – Inspirado – Nueva experiencia

IS.210.10.002.XM.EN – Inspiring- Inspired- Vetting provider

IS.210.10.002.XM.EN – Inspiring- Inspired- Vetting provider

IS.210.10.002.XM.FR – Inspirer – Inspiré – Vérifier le fournisseur

IS.210.10.002.XM.FR – Inspirer – Inspiré – Vérifier le fournisseur

IS.210.10.002.XM.SP – Inspirar – Inspirado – Vetar proveedor

IS.210.10.002.XM.SP – Inspirar – Inspirado – Vetar proveedor

IS.210.10.003.SL.EN – Inspiring – Inspired – Channel campaign

IS.210.10.003.SL.EN – Inspiring – Inspired – Channel campaign

IS.210.10.003.SL.FR- Inspirer – Inspiré – Campagne de canal

IS.210.10.003.SL.FR- Inspirer – Inspiré – Campagne de canal

IS.210.10.003.SL.SP – Inspirar – Inspirado – Campaña canales

IS.210.10.003.SL.SP – Inspirar – Inspirado – Campaña canales

IS.210.20.001.SL.EN – Inspiring – Willing – Interes Funnel

IS.210.20.001.SL.EN – Inspiring – Willing – Interes Funnel

IS.210.20.001.SL.FR – Inspirer – Disposé- Entonnoir d’intérêt

IS.210.20.001.SL.FR – Inspirer – Disposé- Entonnoir d’intérêt

IS.210.20.001.SL.SP – Inspirar – Deseoso – Embudo de interés

IS.210.20.001.SL.SP – Inspirar – Deseoso – Embudo de interés

IS.210.20.002.SL FR – Inspirer – Disposé – Notre concept

IS.210.20.002.SL FR – Inspirer – Disposé – Notre concept

IS.210.20.002.SL.EN – Inspiring – Willing – Our concept

IS.210.20.002.SL.EN – Inspiring – Willing – Our concept

IS.210.20.002.SL.SP – Inspirar – Deseoso – Nuestro concepto

IS.210.20.002.SL.SP – Inspirar – Deseoso – Nuestro concepto

IS.210.20.003.SL.EN – Inspiring – Willing – Booklet request

IS.210.20.003.SL.EN – Inspiring – Willing – Booklet request

IS.210.20.003.SL.FR – Inspirer – Disposé – Demande de brochure

IS.210.20.003.SL.FR – Inspirer – Disposé – Demande de brochure

IS.210.20.003.SL.SP – Inspirar – Deseoso – Solicitar Folleto

IS.210.20.003.SL.SP – Inspirar – Deseoso – Solicitar Folleto

IS.210.30.001.SM.EN – Inspiring- Contacted -Lead Generated

IS.210.30.001.SM.EN – Inspiring- Contacted -Lead Generated

IS.210.30.001.SM.FR – Inspirer- Contacté -Prospects générés

IS.210.30.001.SM.FR – Inspirer- Contacté -Prospects générés

IS.210.30.001.SM.SP – Inspirar- Contactado -Oportunidad de Venta

IS.210.30.001.SM.SP – Inspirar- Contactado -Oportunidad de Venta

IS.210.30.002.SL.EN – Inspiring – Contacted – Sales invitation

IS.210.30.002.SL.EN – Inspiring – Contacted – Sales invitation

IS.210.30.002.SL.FR – Inspirer – Contacté – Invitation de Vente

IS.210.30.002.SL.FR – Inspirer – Contacté – Invitation de Vente

IS.210.30.002.SL.SP – Inspirar- Contactado – Invitación Venta

IS.210.30.002.SL.SP – Inspirar- Contactado – Invitación Venta

IS.210.30.003.SL.EN – Inspiring – Contacted – One-on session

IS.210.30.003.SL.EN – Inspiring – Contacted – One-on session

IS.210.30.003.SL.FR – Inspirer – Contacté – Séance individuelle

IS.210.30.003.SL.FR – Inspirer – Contacté – Séance individuelle

IS.210.30.003.SL.SP – Inspirar – Contactado – Sesión uno-a-uno

IS.210.30.003.SL.SP – Inspirar – Contactado – Sesión uno-a-uno

IS.210.40.001.SM.EN – Inspiring- Known- Possible dialog

IS.210.40.001.SM.EN – Inspiring- Known- Possible dialog

IS.210.40.001.SM.FR – Inspirer- Connu- Dialogue possible

IS.210.40.001.SM.FR – Inspirer- Connu- Dialogue possible

IS.210.40.001.SM.SP – Inspirar- Conocido- Posible dialogo

IS.210.40.001.SM.SP – Inspirar- Conocido- Posible dialogo

IS.210.40.002.SM.EN – Inspiring- Known- Prospect Vetting

IS.210.40.002.SM.EN – Inspiring- Known- Prospect Vetting

IS.210.40.002.SM.FR – Inspirer-Connu- Vérification des prospects

IS.210.40.002.SM.FR – Inspirer-Connu- Vérification des prospects

IS.210.40.002.SM.SP – Inspirar- Conocido- Vetar prospecto

IS.210.40.002.SM.SP – Inspirar- Conocido- Vetar prospecto

IS.220.10.001.SM.EN – Booking – Vision Shared- Expected Value

IS.220.10.001.SM.EN – Booking – Vision Shared- Expected Value

IS.220.10.001.SM.FR – Réserve – Vision partagée- Valeur attendue

IS.220.10.001.SM.FR – Réserve – Vision partagée- Valeur attendue

IS.220.10.001.SM.SP – Reservar – Visión Compartida- Valor esperado

IS.220.10.001.SM.SP – Reservar – Visión Compartida- Valor esperado

IS.220.10.002.SM.EN – Booking – Vision Shared- Hospitality Promise

IS.220.10.002.SM.EN – Booking – Vision Shared- Hospitality Promise

IS.220.10.002.SM.FR – Réserve – Vision Partagée- Les promesses de l’hospitalité

IS.220.10.002.SM.FR – Réserve – Vision Partagée- Les promesses de l’hospitalité

IS.220.10.002.SM.SP – Reservar – Visión Compartida- Promesa de Hospitalidad

IS.220.10.002.SM.SP – Reservar – Visión Compartida- Promesa de Hospitalidad

IS.220.20.001.SM.EN -Booking- Advise Received- Choose life chapter

IS.220.20.001.SM.EN -Booking- Advise Received- Choose life chapter

IS.220.20.001.SM.FR -Réserve-Avis reçu- Choisir le chapitre de la vie

IS.220.20.001.SM.FR -Réserve-Avis reçu- Choisir le chapitre de la vie

IS.220.20.001.SM.SP -Reservar- Asesoría- Elegir Episodio

IS.220.20.001.SM.SP -Reservar- Asesoría- Elegir Episodio

IS.220.20.002.SL.EN – Booking – Received Advice – Choose Maison

IS.220.20.002.SL.EN – Booking – Received Advice – Choose Maison

IS.220.20.002.SL.FR – Réserve-Avis reçu – Choisir un manoir

IS.220.20.002.SL.FR – Réserve-Avis reçu – Choisir un manoir

IS.220.20.002.SL.SP – Reservar – Asesoría- Elegir Mansión

IS.220.20.002.SL.SP – Reservar – Asesoría- Elegir Mansión

IS.220.20.003.SM.EN – Booking- Advise Received- Choose experiences

IS.220.20.003.SM.EN – Booking- Advise Received- Choose experiences

IS.220.20.003.SM.FR – Réserve- Avis reçu- Choisir des expériences

IS.220.20.003.SM.FR – Réserve- Avis reçu- Choisir des expériences

IS.220.20.003.SM.SP – Reservar- Asesoría- Elegir Experiencias

IS.220.20.003.SM.SP – Reservar- Asesoría- Elegir Experiencias

IS.220.30.001.SL.EN – Booking – Info. detailed – Share agenda

IS.220.30.001.SL.EN – Booking – Info. detailed – Share agenda

IS.220.30.001.SL.FR – Réserve – Inf. Détaillé – Partager l’agenda

IS.220.30.001.SL.FR – Réserve – Inf. Détaillé – Partager l’agenda

IS.220.30.001.SL.SP – Reservar – Inf. Detallada – Compartir agenda

IS.220.30.001.SL.SP – Reservar – Inf. Detallada – Compartir agenda

IS.220.30.002.XM.EN – booking- Info Detailed- Share booklet

IS.220.30.002.XM.EN – booking- Info Detailed- Share booklet

IS.220.30.002.XM.FR – Réserve- Inf. Détaillé- Livret de partage

IS.220.30.002.XM.FR – Réserve- Inf. Détaillé- Livret de partage

IS.220.30.002.XM.SP -Reservar- Info Detallada- Compartir folleto

IS.220.30.002.XM.SP -Reservar- Info Detallada- Compartir folleto

IS.220.30.003.SL.EN – Booking – Info. detailed – Share proposal

IS.220.30.003.SL.EN – Booking – Info. detailed – Share proposal

IS.220.30.003.SL.FR – Réserve – Inf. Détaillé – Partager la proposition

IS.220.30.003.SL.FR – Réserve – Inf. Détaillé – Partager la proposition

IS.220.30.003.SL.SP – Reservar – Info. detallada – Compartir propuesta

IS.220.30.003.SL.SP – Reservar – Info. detallada – Compartir propuesta

IS.220.40.001.SL.EN – Booking – Proposal accepted – Solve gaps

IS.220.40.001.SL.EN – Booking – Proposal accepted – Solve gaps

IS.220.40.001.SL.FR – Réserve- Proposition acceptée – Combler les lacunes

IS.220.40.001.SL.FR – Réserve- Proposition acceptée – Combler les lacunes

IS.220.40.001.SL.SP – Reservar – Propuesta- Resolver pormenores

IS.220.40.001.SL.SP – Reservar – Propuesta- Resolver pormenores

IS.220.40.002.SL.EN – Booking – Proposal accepted – Refine proposal

IS.220.40.002.SL.EN – Booking – Proposal accepted – Refine proposal

IS.220.40.002.SL.FR – Réserve – Proposition acceptée – Affiner la proposition

IS.220.40.002.SL.FR – Réserve – Proposition acceptée – Affiner la proposition

IS.220.40.002.SL.SP – Reservar- Propuesta – Refinar propuesta

IS.220.40.002.SL.SP – Reservar- Propuesta – Refinar propuesta

IS.220.40.003.SL.EN – Booking – Proposal accepted – Craft agreement

IS.220.40.003.SL.EN – Booking – Proposal accepted – Craft agreement

IS.220.40.003.SL.NF- Réserve – Proposition acceptée – Établir un accord

IS.220.40.003.SL.NF- Réserve – Proposition acceptée – Établir un accord

IS.220.40.003.SL.SP-Reservar – Propuesta- Cerrar acuerdo

IS.220.40.003.SL.SP-Reservar – Propuesta- Cerrar acuerdo

IS.220.50.001.FIN.EN – Booking – Confirmed payment – Share payment info

IS.220.50.001.FIN.EN – Booking – Confirmed payment – Share payment info

IS.220.50.001.FIN.FR – Réserve – Confirmer le paiement- Partager les info de paiement

IS.220.50.001.FIN.FR – Réserve – Confirmer le paiement- Partager les info de paiement

IS.220.50.001.FIN.SP – Reservar – Pago confirmado – Compartir info pago

IS.220.50.001.FIN.SP – Reservar – Pago confirmado – Compartir info pago

IS.220.50.002.FIN.EN – Booking – Confirmed payment – Monitor payment

IS.220.50.002.FIN.EN – Booking – Confirmed payment – Monitor payment

IS.220.50.002.FIN.FR – Réserve – Confirmer le paiement- Surveiller le paiement

IS.220.50.002.FIN.FR – Réserve – Confirmer le paiement- Surveiller le paiement

IS.220.50.002.FIN.SP – Reservar – Pago Confirmado – Monitorear Pago

IS.220.50.002.FIN.SP – Reservar – Pago Confirmado – Monitorear Pago

IS.220.50.003.FIN.EN – Booking – Confirmed payment – Issue an invoice

IS.220.50.003.FIN.EN – Booking – Confirmed payment – Issue an invoice

IS.220.50.003.FIN.FR – Réserve – Confirmer le paiement- Émettre une facture

IS.220.50.003.FIN.FR – Réserve – Confirmer le paiement- Émettre une facture

IS.220.50.003.FIN.SP – Reservar – Pago confirmado- Emitir factura

IS.220.50.003.FIN.SP – Reservar – Pago confirmado- Emitir factura

IS.220.60.001.MM.EN – Booking – Profile registered – Update customer

IS.220.60.001.MM.EN – Booking – Profile registered – Update customer

IS.220.60.001.MM.FR – Réserve- Profil enregistré – Mettre à jour le profil client

IS.220.60.001.MM.FR – Réserve- Profil enregistré – Mettre à jour le profil client

IS.220.60.001.MM.SP – Reservar – Perfil Registrado – Actualizar cliente

IS.220.60.001.MM.SP – Reservar – Perfil Registrado – Actualizar cliente

IS.220.60.002.MM.EN – Booking – Profile registered – Handover customer

IS.220.60.002.MM.EN – Booking – Profile registered – Handover customer

IS.220.60.002.MM.FR – Réserve- Profil enregistré – Remettre le client

IS.220.60.002.MM.FR – Réserve- Profil enregistré – Remettre le client

IS.220.60.002.MM.SP – Reservar – Perfil registrado- Entregar Cliente

IS.220.60.002.MM.SP – Reservar – Perfil registrado- Entregar Cliente

IS.230.10.001.SM.EN – Personalizing – Guests Profile- Guest Registration

IS.230.10.001.SM.EN – Personalizing – Guests Profile- Guest Registration

IS.230.10.001.SM.FR – Personnaliser – Profil des invités- Inscription des invités

IS.230.10.001.SM.FR – Personnaliser – Profil des invités- Inscription des invités

IS.230.10.001.SM.SP – Personalizar – Expediente del cliente- Registro de Huésped

IS.230.10.001.SM.SP – Personalizar – Expediente del cliente- Registro de Huésped

IS.230.10.002.MM.EN – Personalizing – Guest profile – Preference dialog

IS.230.10.002.MM.EN – Personalizing – Guest profile – Preference dialog

IS.230.10.002.MM.FR – Personnaliser – Profil des invités – Dialogue préliminaire

IS.230.10.002.MM.FR – Personnaliser – Profil des invités – Dialogue préliminaire

IS.230.10.002.MM.SP – Personalizar – Expediente del Huésped- Dialogo expectativas

IS.230.10.002.MM.SP – Personalizar – Expediente del Huésped- Dialogo expectativas

IS.230.10.003.MM.EN – Personalizing – Guest profile – Share agenda

IS.230.10.003.MM.EN – Personalizing – Guest profile – Share agenda

IS.230.10.003.MM.FR – Personnaliser – Profil des invités – Partager les ordres du jour

IS.230.10.003.MM.FR – Personnaliser – Profil des invités – Partager les ordres du jour

IS.230.10.003.MM.SP – Personaliziar – Expediente del Huésped – Compartir agenda

IS.230.10.003.MM.SP – Personaliziar – Expediente del Huésped – Compartir agenda

IS.230.20.001.SM.EN- Personalizing – Guests Known- Preference dialog

IS.230.20.001.SM.EN- Personalizing – Guests Known- Preference dialog

IS.230.20.001.SM.FR – Personnaliser – Invités connus- Dialogue Préférences

IS.230.20.001.SM.FR – Personnaliser – Invités connus- Dialogue Préférences

IS.230.20.001.SM.SP – Personalizar – Huésped conocido- Dialogo preferencias

IS.230.20.001.SM.SP – Personalizar – Huésped conocido- Dialogo preferencias

IS.230.20.002.MM.EN – Personalizing – Known Guest – Refine agendas

IS.230.20.002.MM.EN – Personalizing – Known Guest – Refine agendas

IS.230.20.002.MM.FR – Personnaliser -Invités connus- Affiner les agendas

IS.230.20.002.MM.FR – Personnaliser -Invités connus- Affiner les agendas

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IteriSolis

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